Still waiting for soneone to contact me...

Spoke to Katlego this morning and he assured me someone from the 'correct' department would call me today. This is after numerous attempts (mostly via email) to request that a claim be re-instated/opened up so that I can have my car sorted. Each time a mail was sent I get told that the 'correct' department will make contact. This has been ongoing for almost two weeks now and I no longer wish to waste any more time. Nothing less than a manager will help resolve this issue. Was very happy with all previous interactions with them so this is very worrying...