Still waiting for feedback

I have been phoning the insurance almost everyday in connection with feedback. this whole problem with feedback since the day that a logged the claim at dial direct. I have phoned once again the past 2 days for feedback on the light shields. At first it was discontinued then they got it but every single time I am promised to be phoned back and it never happens. I am really fed up in phoning everyday and been promised nothing. I pay every month my insurance without any hassles but I can't decent feedback don't think it is to much to ask.