1 reviews | Active since Aug 2014
Still no repairs after two months/Hiked up premium
It has now been two months since my car accident on the 06 Feb 2015 . It took almost two weeks for my claim to be sorted out . Dialdirect promptly increased my premium by over 25% when i asked why they said it was because of new info i supp****. Anyway i then emailed them to see if they could escalate my car repairs they promptly passed the buck to TC autobody (re-new it) who cannot give me a answer as to when i will get my car back. All i get told is that they have ordered a fender from MBSA and do not have a ETA yet. This is not good enough. I need a fixed date for when i will get my car back and a answer as to why my premium was hiked up so high. I am paying a hiked up insurance premium for a accident that was not my fault ( I have photographic evidence which was offered to Dialdirect /Telesure), by a person who had no insurance.
As discussed, the premium increase was not due to the fact that you claimed but was due to your underwriting that was updated following the claims process.
We can however confirm that we managed to discount your premium.
Your concerns with regards to the repairs of your vehicle was forwarded to our repair management department, they will be in contact with you to update you regarding the repairs process.
We apologise for the inconvenience caused.
Regards,
The Dialdirect Team
As discussed, the premium increase was not due to the fact that you claimed but was due to your underwriting that was updated following the claims process.
We can however confirm that we managed to discount your premium.
Your concerns with regards to the repairs of your vehicle was forwarded to our repair management department, they will be in contact with you to update you regarding the repairs process.
We apologise for the inconvenience caused.
Regards,
The Dialdirect Team