Still no feedback

<p>I was in an accident the 23rd of March. My car has been fixed but the 3rd party is not getting any feedback from the insurance so he phoned me and I followed up then I was informed that I am suppose to give a go ahead before the pay out happens. I was furious as I was aware of the situation I must phone them to find this stuff out my insurance is to *********** to pick up the phone and bring it under my attention. I asked for the assessors report which I received I queried about 2 items on the report and forwarded them photos as my qeury. I forwarded the photos the 24th of May still no feedback. I phoned on Friday and was promised feedback and still not. I emailed again today and still haven't heard anything. I am fed up as everytime I have to phone them. I am paying every month for no service from them. Very disappointed customer and if it goes on like this I will be leaving. Can't beg someone for feedback anymore.</p>