Still awaiting refund 2 months later

I am still waiting for my refund from Dialdirect. Email requesting refund not responded to. I cancelled my policy on 25 March 2024 yet they still proceeded to charge me a full premium for April.

I took a policy with them in 2006 if not earlier, zero claims for the last 10 years, but premium kept increasing steeply for a very old vehicle (2012).

Retentions dept asked me to wait a few weeks and promised at the beginning of March, that the policy would be reviewed by 21 March 2024. They didn’t call back; I had to call a few times. When they finally returned my calls/messages on 22 March, the response was that they cannot decrease my premium from R874 and instead are increasing to over R1000. I had indicated when I first called early in March that I had accepted a King Price offer of R542 which would be starting from 22 March if Dialdirect could not assist.