MB
Melissa B

1 reviews | Active since Sept 2020

10 Jul 2023, 09:10

stay away from Daildirect

Stay away from Dail direct 2 months and still busy to settle a claim, when you think it's about to get somewhere, when you get an email to let you know claim surplus will reflect in your account 2-3 days... and bom 3days become 10 days an consultant is missing in action, so now you can't speak to anyone else because Hayley is handling the claim And Hayley ignore the whole situation, If these people would just know in what kind of stress they putting people in, because of bad service, is disgusting.... im so done with Dail direct,.. it's one thing to the other

0
Replies (4)
Dialdirect
Dialdirect's reply10 Jul 2023, 09:50
Official
 Hello  Melissa Bouwer 
 
We are sorry to hear about your experience.
 
Our dedicated team will be in contact with you.
 
Kind regards,
Dialdirect Team 
 
MB
Melissa B's update10 Jul 2023, 12:30
Reviewer Update
dedicated team ??
Dialdirect
Dialdirect's reply10 Jul 2023, 14:17
Official
Please kindly provide us with your policy,ID and contact number as we cannot locate your policy so we can investigate the matter. 

Kind Regards,
Dialdirect Tram   
Dialdirect
Dialdirect's reply10 Jul 2023, 15:04
Official
Thank you . Kindly note that we have escalated the matter and our team will be in contact to assist. 

Kind Regards