Stand Alone Cellphone Insurance

I recently cancelled my contract with Dial Direct because of the dismal service I encountered when I claimed for cellphone repairs. There is a company called AdminPlus that dial direct uses to administer its cellphone repair claims. Dial Direct being such a reputable company, I fail to understand how they could have gotten a company as badly run as AdminPlus to take care of its stand alone insurance policies.<br> I had to submit a claim 3 times because they kept losing record of the previous one I had put in. When they eventually processed it, I had to take my cellphone back to them twice because the phone never came back fixed to the full. Now Im experiencing software issues with the phone that weren't there before I took it in.<br> <br> We entered into a contract, where you take a certain amount of my money per month in exchange for peace of mind and you have been unable to see to your end of the agreement. Im am highly disappointed.<br> They cant even search a client's details using their ID number and I mean, how many people know their policy numbers by heart?<br> <br> AdminPlus will bring Dial Direct into disrepute if something is not done to bring this unprofessional company to order.