1 reviews | Active since Jan 2016
Slow service with claims...
Put in a claim on the 12.03.2018. It is now 11 days later and still waiting for claim to be paid out. When I query I always get the same excuse of waiting for a call center call. Does it really take that long to get a recorded call. How much longer must I wait? I do not make you wait when the premiums go off my bank account every month.
Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
Thank you for your patience while we looked into this.
The specific call recording was retrieved and based on the outcome your claim was finalised.
Unfortunately we will not be able to assist you further as per our telephonic discussion.
Regards,
The Dialdirect Team
Thank you for your patience while we looked into this.
The specific call recording was retrieved and based on the outcome your claim was finalised.
Unfortunately we will not be able to assist you further as per our telephonic discussion.
Regards,
The Dialdirect Team