AP
Ananda P
1 reviews | Active since Apr 2023
17 Apr 2023, 10:18
Slow service is a security risk
Really disappointed with the time it's taken for Dialdirect to process my claim after a break in. I have been without a functioning security gate for a week and have received no confirmation from them about replacement. My security is at risk and they are showing no urgency. Planning to change insurers after this experience.
Helpful (0)
Replies (3)0
Replies (3)
Dialdirect's replyOfficial
17 Apr 2023, 10:20Hello Ananda
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Insurance
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Insurance
Dialdirect's reply17 Apr 2023, 10:20
Official
Hello Ananda
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Insurance
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Insurance
AP
Ananda P's updateReviewer Update
17 Apr 2023, 13:28The insurer has now offered a cash reimbur*****t, meaning we've wasted a week of being able to contact contractors and delaying our security solution by a further week or two, placing the admin of the solution on us. Incredibly frustrating.
AP
Ananda P's update17 Apr 2023, 13:28
Reviewer Update
The insurer has now offered a cash reimbur*****t, meaning we've wasted a week of being able to contact contractors and delaying our security solution by a further week or two, placing the admin of the solution on us. Incredibly frustrating.
Dialdirect's replyOfficial
17 Apr 2023, 13:32Hello Ananda
We are again sorry to hear about your experience. We are also sorry for the inconvenience caused.
Kind regards,
Dialdirect Insurance
We are again sorry to hear about your experience. We are also sorry for the inconvenience caused.
Kind regards,
Dialdirect Insurance
Dialdirect's reply17 Apr 2023, 13:32
Official
Hello Ananda
We are again sorry to hear about your experience. We are also sorry for the inconvenience caused.
Kind regards,
Dialdirect Insurance
We are again sorry to hear about your experience. We are also sorry for the inconvenience caused.
Kind regards,
Dialdirect Insurance