slow response from dial direct

Item: Dialdirect
Rating: 1
Author: ROBERT E

I due for a payback bonus, 2 times I contact them regarding the money has not been credited to my bank account. 21 minutes & 42 seconds kept on hold, then told the due money will be in my account next week!!!! I do not trust Dial Direct any more.

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Replies (1)

Dialdirect's replyOfficial

24 Oct 2026, 10:41

Hi Robert

We acknowledge the receipt of your complaint.

Please note that we have escalated the matter to the relevant department for further assistance.

The Budget Team

Dialdirect's reply24 Oct 2026, 10:41

Official

Hi Robert

We acknowledge the receipt of your complaint.

Please note that we have escalated the matter to the relevant department for further assistance.

The Budget Team