Slow or not existing service for business policy holders

<p>On Wednesday we reported a claim after a break in into our vehicle, which is insured by a business policy. Thursday morning the vehicle was assessed and since we never were contacted again. A email requesting further information was answered over the weekend, but still no further feedback. Calling the assessor today we were forwarded to the insurer, just to hear that they are too busy and now will be knocking off, probably getting back to us tomorrow (almost one week after the claim was logged!).</p> <p>Is this the kind of service you are giving to your clients? We are running a business but if we would give this kind of service we probably had to close down long ago as clients would have run away. We urgently need the go ahead and the vehicle to be repaired and not any excuses why the matter can not be dealt with...</p>