Shoddy service after so much promise...

Friday morning 25 March 2022 at 9:39 I called the call centre to query my business policy. I cannot remember who i spoke to. The agent confirmed a call back by end of business...no call back. Monday morning 28 March 2022 at 8:35 i called again and got through to Shawn Drummer. I was shocked at how helpful he seemed (AT FIRST), emailing me AND calling me back 3x on Monday and promising me a call back by Tuesday morning 29 March 2022. This should come as no surprise that today is Friday 1 April 2022 and yes, you guessed it...NO CALL BACK. This after i sent 2 emails on Wednesday and Thursday requesting feedback.

Shoddy service after so much promise...