AR
Amanda R
1 reviews | Active since Sept 2017
27 Jul 2020, 11:39
Shocking Service from Dial Direct South Africa
Shocking Service from Dial Direct Insurance South Africa.
My car was ****** on Saturday from Parkhurst. I rang them at 3pm and was told to report it to the police and call back on Monday.
I uploaded my claim onto the app and called back today and they couldn't find the claim. I didn't have 20 mins to resubmit the claim so I said I would call back later and now I can't get through.
Parkview police station were helpful, caring and compassionate, but the insurance company has been useless.
Helpful (0)
Replies (2)0
Replies (2)
Dialdirect's replyOfficial
27 Jul 2020, 11:54Hello Amanda,
We would like to apologize for the service you have received.
We will escalate your matter to our team to investigate.
They will be in contact with you.
Kind Regards,
The Dialdirect Team
We would like to apologize for the service you have received.
We will escalate your matter to our team to investigate.
They will be in contact with you.
Kind Regards,
The Dialdirect Team
Dialdirect's reply27 Jul 2020, 11:54
Official
Hello Amanda,
We would like to apologize for the service you have received.
We will escalate your matter to our team to investigate.
They will be in contact with you.
Kind Regards,
The Dialdirect Team
We would like to apologize for the service you have received.
We will escalate your matter to our team to investigate.
They will be in contact with you.
Kind Regards,
The Dialdirect Team
Dialdirect's replyOfficial
27 Jul 2020, 14:24Hello Amanda,
As discussed with our Customer Relation Specialist who contacted you. We are truly sorry to hear about your loss and it was not our intention to make things worse.
We confirm that we have not received the online claim registration, and will look into that. We have since requested that you are contacted by our claims department who will assist you to register a claim, and discuss the way going forward and apologise for your inconvenience.
Kind Regards,
The Dialdirect Team.
As discussed with our Customer Relation Specialist who contacted you. We are truly sorry to hear about your loss and it was not our intention to make things worse.
We confirm that we have not received the online claim registration, and will look into that. We have since requested that you are contacted by our claims department who will assist you to register a claim, and discuss the way going forward and apologise for your inconvenience.
Kind Regards,
The Dialdirect Team.
Dialdirect's reply27 Jul 2020, 14:24
Official
Hello Amanda,
As discussed with our Customer Relation Specialist who contacted you. We are truly sorry to hear about your loss and it was not our intention to make things worse.
We confirm that we have not received the online claim registration, and will look into that. We have since requested that you are contacted by our claims department who will assist you to register a claim, and discuss the way going forward and apologise for your inconvenience.
Kind Regards,
The Dialdirect Team.
As discussed with our Customer Relation Specialist who contacted you. We are truly sorry to hear about your loss and it was not our intention to make things worse.
We confirm that we have not received the online claim registration, and will look into that. We have since requested that you are contacted by our claims department who will assist you to register a claim, and discuss the way going forward and apologise for your inconvenience.
Kind Regards,
The Dialdirect Team.