Shocking service

i insured with dial direct on the 28th November 2018 when i bought my new car, 06th December 2018 a guy skipped the robot and bumped me caused an accident. my car ws a right off. no communication from dial direct team. i had to call them the next day for the claim..from the 7th of december til today..it has been we wil call you tomorrow but no one did. i have been calling them ever since ...they told me the assessmebt has been done they will give me feed back but no one is calling me...everyone i talk to its jus stalling no explaination or nothing...its like they looking for a loop hole not to pay...the car was 7days old..they did say everything is well but no one is calling me..its disappointing