Shocking service

Lets start at the beginning of Jan when my car broke down while I was away, phoned the assist line and yes they will tow the car but leave my family, trailer and all our camping equipment behind. How should I get home? I should phone a car rental agency, well they don't have cars with tow bars - response from Dial Direct - make your own arrangement.<br> Secondly I submitted a claim for a damaged wall - rejected, now I have to wait for a third assessor to come and view. Nearly 2 weeks without a wall - no concern from Dial Direct about my family's security. When the policy was taken out Dial Direct never came to inspect the property and advise me that the wall would not be covered just happy to take the premium every month.<br> Today a random debit order taken off my account, have logged a complaint on the website, phoned and even posted a comment on Facebook - finally I get told sorry it was a mistake, please can I mail my bank statement to prove it was deducted and a refund will take 3-5 days!<br> I am a very unhappy customer and am so tired of spending hours dealing with Dial Direct.