Shocking customer service. very very poor

Dial direct warranty: I claimed for clutch to br replaced on my car, they only contacted my once for how to claim, since then they haven't contacted me. I tried calling their claim call center but there is no one who answered my calls. the only liason was with car dealership to find out the progress (they were tracking progress on my behalf, Mazda Randburg)

To this day I don't know what is the status of my claim its been a full week now.

Dialdirect.co.za what a disappointment. Very very poor service.