Shocking Customer Service... or lack of...

I contacted DD on Thursday to update my records, and request a review. Records updated, in no time. Friendly, efficient agent. Transferred to the review department, spent +- 30 minutes with agent, as she had to go back and forth(Assuming this is the process for reviews) till the call dropped. Guess what, no call back, not even till today. How on earth am I suppose to spend all that time again on the phone, when the right thing to do, is for the agent to call you back.

Beyond appalled, as 1 hour later I submitted a call back from the site, and was contacted immediately, they could reach the agent in Reviews who was assisting me - an email sent to her to call back. NOTHING!! Next day, I repeated the above process, again, agent sent her an email, and alas NOTHING!!!!! Shocking customer services, lack of care. And perhaps time to take my business elsewhere now!!!!