ES
Elsie S
1 reviews | Active since Nov 2015
03 Nov 2015, 09:24
Shocking client service
I have third party insurance with Dial direct - had a accident and insurer needed to pay third party - 3 months later still struggling to get third parties car's fixed - staff at Dial direct is not professional, does not know the contracts conditions etc. and the feedback / response time is just shocking. I pay on time each month and I expect my company to resolve issues fast and as soon as possible - thats what I'm hoping Im paying for..but clearly thats not the case.
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Dialdirect's replyOfficial
03 Nov 2015, 12:06Hello Rommel47,
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we are really sorry about the frustration this has caused. We are in the process to finalise the third party claim. We have requested that you and the third party are contacted by our Legal team.
We will further investigate any service failures and address it on an internal basis.
Please accept our sincere apologies for the inconvenience caused.
Regards,
The Dialdirect Team
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we are really sorry about the frustration this has caused. We are in the process to finalise the third party claim. We have requested that you and the third party are contacted by our Legal team.
We will further investigate any service failures and address it on an internal basis.
Please accept our sincere apologies for the inconvenience caused.
Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply03 Nov 2015, 12:06
Official
Hello Rommel47,
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we are really sorry about the frustration this has caused. We are in the process to finalise the third party claim. We have requested that you and the third party are contacted by our Legal team.
We will further investigate any service failures and address it on an internal basis.
Please accept our sincere apologies for the inconvenience caused.
Regards,
The Dialdirect Team
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we are really sorry about the frustration this has caused. We are in the process to finalise the third party claim. We have requested that you and the third party are contacted by our Legal team.
We will further investigate any service failures and address it on an internal basis.
Please accept our sincere apologies for the inconvenience caused.
Regards,
The Dialdirect Team
Best regards,