SHOCKED AND DISAPPOINTED

My wife has insurance with dial direct and has for about 10 years now . On the 18th of August she has a small accident which we reported but didn't even claim for . She bumped a Porsche from behind , in December we got call saying dial direct would pay the third part claim that they had received .<br> <br> Now three months after they told us all was in orderr we get told that because her four year no claim bonus was paying out to us in September and the four year anniversary was on the 19th of August that i need to pay for the damage to other car or pay the or claim bonus back before they cover the third party claim .<br> <br> I spoke to a call centre person two weeks ago and asked for a manager to phone me . Didn't receive a call at all ,now get there legal dept calling me tell me the same thing . For all i care dial direct can go fly a kite <br> <br> i am going to pay there 4k back and then my wife is going to cancel the insurance.<br> <br> We were never late with any payment etc this is how they treat there loyal clients . <br> <br> We always raved about dial direct and i was even thinking of moving to dial direct from another company . <br> <br> Now not going to happen. I am shocked and disappointed <br> <br> <br> <br> <br>