**** Service

I have claimed for my JBL Bluetooth speaker that i lost , no there is plenty of stories. i got it as a presents from friends in Australia, now Dial Direct want proof regarding this. and i am paying an access of almost a third of my item .... and still issues, i mean do you ask for the slips if you receive a present from someone? also i have been warned by a friend to take photos of all my items as there is always difficulty when claiming. i have asked a gentleman before from dial direct , do i need to take photos, he said NO it is not needed, and who takes photos of all their possessions anyway. Also i have to phone to get an update on this claim all the time, no call backs from you all. Please can we get this mess sorted, i am very worried what the story will be one day if i need to claim for something big or household items. i have insurance for a reason, i have been with you all for years, no worries...until i have to make a claim you have stories now.... please get this resolve or i will move my insurance and assist to a place who is capable of this.