**** EXCUSE FOR INSURANCE

Had a break-in at my place early hours of Thursday Morning. I called Dialdirect at about 11am to report this and claim for ****** goods. After being on the phone for an hour giving them details and answering their questions and giving them a case number, I was told that they need to do an investigation of their own, which I understood. 5days later (today) I call them to find out the status of my claim, and they tell me nothing has been done on the claim because they do not have the police report, I NEED TO SEND THEM THAT!! together with purchase slips of all the items ******. Where am I supposed to find slips of items bought as far back as 2012 (Laptop) and 2013 (Television) and a collections of Clothing and shoes!! Who keeps slips for everything they have? If this is how they operate why do they not request these when you take up insurance with them?? If nothing is done yet, what have they been \INVESTIGATING"I am appalled and disgusted with the way they have treated my claim and I will be changing insurance"