Shame on you Dial direct your service is a nightmare so disappointed

Shame on you Dial direct your service is a nightmare so disappointed

My car insurance started on the 1st of April 2021 the sales consultant said my comprehensive cover will include a credit short fall however debit orders will be separate on the 1st of April.

To my surprise on the 1st of April only the comprehensive cover went through and I waited for the second debit order for credit shortfall nothing , After few days I called them asking why my credit short fall hasn't debited yet I was told they will debit on the 8th of April.

8 April passed nothing when I called another consultant said NO sorry on the 14th April you be debited for the credit short fall days passed and still nothing . When I called again after few days another consultant said No you are not going to be debited now only on the 26th of April , My question was why is it that no one ever mentioned that. I was upset and she was rude I told her to cancel the credit short fall cover.

On Monday when I called them again asking them to reinstated my policy and debit on the 25th I was told No the was a mistake from the beginning dial direct doesn't have a credit short fall for R103 if we reinstated my credit short fall will be R124 the consultant said there was a mistake from the beginning

Am so disappointed in Dial Direct your service is bad Imagine if I had to go through this nightmare with just a credit short fall what will happen when I need to claim