Shady Company! Avoid DialDirect and Telesure at all costs.

DialDirect was my chosen insurance carrier when I bought my first car with my first REAL job – you know, not the family hand me down car. Back then, their service was great and their increases weren’t bad.

Many years and one insurance carrier later, I ended up back at DialDirect due to said Insurance carrier trying to balance its KZN flood losses through its JHB and CT client base (remember that?)

Forward to 31/03, and DialDirect sends me a policy document with a 25% INCREASE in premium – no rhyme or reason as to the figure. BUT WAIT! I can reduce my premium by insuring a 2nd car! ***?

Here are the facts though: • My risk profile hasn’t changed. I am above 25 and under 70. I don’t drink, nor drive recklessly. To add insult to injury, I HARDLY USE MY VEHICLE. I’ve not even added 200km to my odometer in the last year. I still work from home. • My vehicle is still securely parked in a garage, day and night in a 24-hour manned estate . • General inflation at CPI is 3%, not 25%, and considering, that my vehicle isn’t out on the road, the “spare parts and paint” argument is moot. • The ******* generic email about needing insurance for “natural disasters” is preposterous. Prove what natural disasters have struck my area in the last 5 years for you to make this argument stick?

What’s more, DialDirect cannot abide by a simple request to keep all communications in writing. I don’t wish to speak to one of their consultants. This is the consequence of eroded trust. You can’t make this go away with a telephone conversation. You can’t over-inflate a price to try and convince someone to “insure a 2nd car” to get a 15% discount on your premium. You can’t over-inflate a price so your consultant can swoop in to “reduce” it and ask for a good review to make your NPS scores look good and still get a 12.5% increase.

These are shady sales tactics dealt by a shady company. This needs to be fixed, and it will be fixed in writing so that there is a communication trail that cannot get “lost”.

PS: The most expensive quote I have from your competitors is R2000 cheaper than Dialdirect, and they offer more. I’ll be happy to take this to the Ombudsman and the media.