SERVICE EXCELLENCE

Insurance change from old to new vehicle was done, but commencement date needed to be brought forward 2 days. The system does not work that way. Kyle was efficient and very professional in explaining the situation to me. He tried to make the change and then had a letter drafted for me which I needed by the close of business today. The entire time he either emailed or called to ensure I was updated and has now sorted this entire query for me. He is an asset to the Dial Direct team. In SA, there is little to no service let alone SERVICE EXCELLENCE with professionalism, knowledge and no problem going the extra mile even when it took a lot of time and effort. Congratulations to Kyle who deserves any advancement he is offered. He DESERVES an increase and more responsibility.