Scratch and Sound cover

I took a scratch and Dent and Sound cover with Dial Direct for years now. I have two claims that i logged almost a month now and they not prepared to pay me.

The first panel beaters they referred me to in cape town didnt do a good on my car and i wasnt happy at all with the way my car was repaired and informed DialDirect immediately . On their respond, they sent assessors to my place for assessment and till today nothing is happening on their side. I have called in and sent Emails but there's more excuses that helping me. I dont know who's ASS must i kiss first before they can give me money to repair my car including the sound on my car since i dont trust the panel beaters they using.

The claim was late Oct 2020 but till now my car hasn't been attend to. I really hate this TIHSA company that Dialdirect is working with. They've useless Employee especially from claim and QA departments. How can i wait so long as if i don't pay my policies monthly basis .I hope and wish that, South African citizens can think twice before they join DialDirect .There's better company's out there like Outsurance Etc.