Scratch and dent run around - pure nightmare

Hi Guys,

Please note that I'm extremely annoyed and angry with the service from the scratch and dent department that's been provided to me since I made my claims on the 5th of November 2021.

On 5 November i called through around 15:00 to log 2 claims, in regards to scratch and dent, the first one that happened at 06:30 in the morning while leaving for work, while backing out of my yard the gate closed on my car and touched against my left rear fender only!

the 2nd incident was due to stone chips while driving to work on the N2, a truck was dropping items off there load and it touched onto my front bumper,

After inspecting the vehicle I made sure that everything was documented and then called through around 15:00 (the moment I got home from work).

I did explain in detail to the operator that this is 2 separate claims and proceeded to do the first claim and explained everything, once i was happy and everything confirmed, I explained the 2nd claim,

please note that all images that were asked of me was supp**** the day of the online assessment, which was 9 November 2021 (all angles and close ups), after waiting 2 weeks, of me making calls every few days to make sure everything's in order, i get told that the claim is now the front and back bumper along with the left rear fender, and that the claim won't be approved, i've called dial direct pretty much every 2nd day to insist that the back bumper be removed from this claims as there was no impact and i would not claim for something that hasn't been affected , and was told it was removed!

After this claim was rejected due to it being to much (due to a bumper being added in that i stated must not be in there) i was then asked to get a quote from a panel beater thats on the board to see if they would be cheaper, i submitted the quote last Thursday the moment i received it, and was told yesterday after calling in twice in the morning that this claim is also rejected due to the fact that vaps is looking at a quote for both bumpers and the rear fender!!!!!

Guys this is extremely unprofessional, I've literally followed every single step and process sent to me, and after calling in again this evening I get told that the back bumper is still included and they refuse to remove it as they can see damage, yet there is nothing!! and on top of that , i find out that these 2 claims are now actually a single claim yet i was given 2 claim numbers!!! ive attached a screenshot in a email as proof that it indeed was 2 claims, ive stated from day 1 that these are 2 different claims and im now really annoyed that i only find out almost a month later that this is the case,

I've taken new photos today after speaking to the operator at 14:41 yesterday of all 4 sides of the car and close ups of the affected areas, and to show that there's nothing on the back bumper to question,

I even sent through a email to vaps claims yesterday to find attached the photos needed for an assessment and the quotes i received in regards to these 2 items from last week Thursday, please could this be resolved asap as i've been apart of this programme for over 2 years and have only used the scratch and dent service once and didnt have such a problem,

The only thing i hear from vaps when i call in is that i must wait 48 hours for a review, only for the review to be the same copy and paste answer, please could someone make contact with me asap to work this out or to even start the claim process again, as we have wasted a month just chasing my tail