Scratch and dent claim rejection

I'm so disappointed with the service. I received from dial direct the consultants. I took the scratch and dent policy last year October 2021. and on the 3rd of December. I was involved in an accident. Luckily only the vehicle that was damaged. On the left front fender. I did the claim on December 04 and i received a call from dial direct consultant. Requesting for the picture of the damaged part of the vehicle. I did as he said. After two weeks he called me, notifying me about the rejection of my claim. Due to the waiting period that is less than 3 months. Okay i do understand that. But I tried to call them again. End of January to get a clarity what is going to happen after my claim was rejected. So they keep on promising me that i must wait for their response. So i would like to ask if you guys also take 3 months to respond to the client's queries. I'm not willing to chase you. You know your and what you suppose to do. Thanks