1 reviews | Active since Mar 2009
Sandton?
I have comprehensive cover with Dial Direct. I was involved in an accident on the 15/04/2015, I requested them to send my car to my preferred panel beater, when I spoke to the assessor a few days later, he authorised TC Panel beaters in Sandton to repair my vehicle. I live in Boksburg,work in Edenvale, so why should my car go all the way to Sandton to be repaired. The assessor said my preferred panel beater is on their panel of repairers, and I should ask my insurers to contact him and change the insurers. Later the day, the claims consultant called and said that my preferred panel beater is no longer on their panel. The assessor made a mistake?? They gave me a list of 5 repairers, I have never heard of in my life. <br> They want use second hand parts on my car, my car's warranty did expire last year Aug / Sept, but my car only has 54 000km on the clock. It still had all of its original (new) VW Parts. <br> They sold me the policy January 2014 stating excess is R3600 - had to pay R4600 for my husband's accident last year as the policy was not a year old yet. When they renewed my policy after one year, they also wanted to increase the excess to R4600 - misleading.
We are aware of your matter and are working towards a practical solution.
Your preferred repairer assisted us with repairs on hail related claims when we had a huge influx of hail claims but they are unfortunately not on our panel of preferred suppliers.
We have provided you with a list of our suppliers closer to your place of residence but you do not wish to make use of any of our suppliers. An alternative offer to settle the claim in cash was made and we are awaiting your answer on the offer.
Since your vehicle is out of warranty we are at liberty to quote on and repair with alternative parts on all cosmetic repairs. Our quote therefore do include alternative as well as original parts.
With regards to the excesses, your policy contract states that you are liable for an additional excess should you claim within the first year of the policy, this excess was app**** during your previous claim and is not payable with this claim. Your basic excesses did increase with the annual policy review but was amended to the current excess after you contacted us.
Regards,
The Dialdirect Team
Best regards,
We are aware of your matter and are working towards a practical solution.
Your preferred repairer assisted us with repairs on hail related claims when we had a huge influx of hail claims but they are unfortunately not on our panel of preferred suppliers.
We have provided you with a list of our suppliers closer to your place of residence but you do not wish to make use of any of our suppliers. An alternative offer to settle the claim in cash was made and we are awaiting your answer on the offer.
Since your vehicle is out of warranty we are at liberty to quote on and repair with alternative parts on all cosmetic repairs. Our quote therefore do include alternative as well as original parts.
With regards to the excesses, your policy contract states that you are liable for an additional excess should you claim within the first year of the policy, this excess was app**** during your previous claim and is not payable with this claim. Your basic excesses did increase with the annual policy review but was amended to the current excess after you contacted us.
Regards,
The Dialdirect Team
Best regards,