Ryan Kisten Claims Manager

The claims process did not start off on the right foot, I placed the claim on the phone app which is supposed to be quicker but it took the consultant 2 days to respond. When responding every time she responded stating she will respond close of business 2 days later of which, on one occasion she did not but by that time I was so fed up, I didn't care if she did. On Wednesday we eventually got an email stating the claim was resolved. I checked the quote and was totally disgusted by the response. The claimed amount on their calculation was R5198 and the excess was R3600 leaving us R1500 to purchase a microwave and TV, which would have left us worse off and having to put by to purchase one item and lose out on the other. I called back and asked to speak to a manager and then got in contact with Ryan Kisten, he listened and was empathetic to my situation. He promised to take the matter further which he did and responded on the time he said he would, he then got a 50% reduction on my excess but that was not all, to retain our business he called back later and managed to get the excess removed. He really went the extra mile to retain us as customers and it is because people like Ryan that has restored our faith in Dial Direct. Dial Direct can do with more champions like him Thank you Ryan