Run Run Run for your sanity when you hear about Dialdirect Insurance

I was involved in a car accident on 20 May 2022. Since then, my insurer of 14 years is not assisting in getting my car fixed on time. They only care that they get their monthly insurance on time. I am still renting a car till today as they don't care what happens to their loyal customers.

The last time I complained here on this platform, their robotic response was that "your matter has been escalated" and to date no one called me. I am the one who calls them and yet you can never get to speak to a supervisor.

Call Akasia Autohouse and find out what is happening with my car is fixed and I cannot afford to continue to hire a car while I am paying the insurance without fail. Every time I call them, I am told your car will be ready this week and we are approaching 3 month mark now and nothing.

Your after sales services sucks. If you were thinking of joining DD, think twice as they will desert you in your time of need. You are pathetic. Is this how you treat your loyal customer.

A wise man once said "If you want to know how good your insurance is, make a claim" I guess now I know the kind of animal that I am dealing with.