GW
Gavin W
1 reviews | Active since Dec 2016
02 Apr 2019, 14:14
****** of my Monthly CashBack Bonus
I was ****** of my R750 monthly payback for driving well. I changed cars on the 29th of March 2019 and stayed with Dial direct as my provider, only to be notified that I dont qualify for my bonus because of 2 days that the policy was changed. I would have only started the insurance on the new car from the 1st of April if it meant I would still get my monthly bonus for the old Renault Megane car. This is completely unacceptable.
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Replies (2)
Dialdirect's replyOfficial
02 Apr 2019, 14:16Hello Gavin,
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
Dialdirect's reply02 Apr 2019, 14:16
Official
Hello Gavin,
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
Dialdirect's replyOfficial
05 Apr 2019, 12:32Hello Gavin.
As discussed, your monthly bonus will still be payable in this instance. We apologise for the inconvenience caused.
Regards,
The Dialdirect Team
As discussed, your monthly bonus will still be payable in this instance. We apologise for the inconvenience caused.
Regards,
The Dialdirect Team
Dialdirect's reply05 Apr 2019, 12:32
Official
Hello Gavin.
As discussed, your monthly bonus will still be payable in this instance. We apologise for the inconvenience caused.
Regards,
The Dialdirect Team
As discussed, your monthly bonus will still be payable in this instance. We apologise for the inconvenience caused.
Regards,
The Dialdirect Team