rR
ronel R
1 reviews | Active since May 2014
25 Nov 2015, 08:17
*********** A PENSIONER
On Saturday 21 November 2015 I had an accident with my Dad's car. Upon registering the claim we found that his excess in R 9600.00 plus an additional R3400.00 because I was not the regular driver of the car. My father never received any other correspondence from Dialdirect regarding the excess. This amount went from R3800 in 2013 to R9600 in 2015 just two years!!!How the hell is this possible? My father is a pensioner and he would have cancelled this policy as soon as he has seen this. What person in their right mind would take out a policy with an excess of R9600 if their income is just over R16000. p.a. You are ripping people off BIG TIME! So much for cheap insurance.
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Dialdirect's replyOfficial
25 Nov 2015, 10:03Hello ronelrooza,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided, without any success.
We have requested from our claims department to investigate your concerns as mentioned above. Please expect feedback on this matter from our claims team soon.
Regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided, without any success.
We have requested from our claims department to investigate your concerns as mentioned above. Please expect feedback on this matter from our claims team soon.
Regards,
The Dialdirect Team.
Dialdirect's reply25 Nov 2015, 10:03
Official
Hello ronelrooza,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided, without any success.
We have requested from our claims department to investigate your concerns as mentioned above. Please expect feedback on this matter from our claims team soon.
Regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided, without any success.
We have requested from our claims department to investigate your concerns as mentioned above. Please expect feedback on this matter from our claims team soon.
Regards,
The Dialdirect Team.