1 reviews | Active since Jun 2011
RIPPING OF LOYAL CLIENTS
Received My Annual policy increase letter and was shocked to find that my excess on my car is 3 times than what is was last year. I Cannot understand how this can be done as i have never claimed in 3 years and have never missed a payment on my policy. I Called the call centre on 3 occasion and asked to speak to someone senior and nobody was able to provide me with an explanation as to why this was done. This is not acceptable, that you cannot provide your clients with an answer as to why their policies are being amended without a proper explanation. I am utterly disappointed and will be looking for a new insurer soon. THANKS FOR REWARDING YOUR CLIENTS WHO HAS NEVER CLAIMED BY INCREASING THEIR PREMIUMS AND EXCESS .!!!
Thank you for bringing this to our attention.
As per our telephonic discussion we can confirm that the increase of premium as well as excess was discussed with you and that we have offered you a revised premium as well as excess.
We will be in contact with you to confirm if you will accept our offer.
Regards,
The Dial Direct Team
Thank you for bringing this to our attention.
As per our telephonic discussion we can confirm that the increase of premium as well as excess was discussed with you and that we have offered you a revised premium as well as excess.
We will be in contact with you to confirm if you will accept our offer.
Regards,
The Dial Direct Team