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Totally bad.... I had accident then I reported it to dial direct got call from marlize kooper claims handler she was nice and helpful but the after asking me to submit photos of the vehicle they then called to inform me that they had done a digital assessment and damage is plus minus R21000 less my access of R9500. So they will be paying around R10000 out I asked them to pay me out in cash then she informed me that she Will try to arrange for it but I will have to sign indemnity form. I then asked the based on the damage on the vehicle I don't think ist R 21000 I then asked what if I take the vehicle in and the see more damage then what their assessment is saying she said then I will have to cover that I then inform her the I would rather prefer the vehicle to be take and strip to see what the psychical damage is. She informed me she will arrange for a re-assesment then she mailed me instructions to take it to an approved panalbeater that works with them on their rates which was L&M bakwerke. I took the vehicle in when they opened and got quotation of close to R50000.00 for repairs and mailed it to her and called her to confirm if she got the quote she confirmed. And said she will sent it to assessor and Wil get back to me I took leave not to inconvenience me to get to and from work while my vehicle is being repaired. Today 2022/01/14. Almost a month after I submitted it I received a mail from her with the following amount :Kobe 1. Would like to request that Dial direct pays me the total amount of R27842.29 for the damage incurred to my 2018 NISSAN HARDBODY NP300 2.5 TDI HI-RIDER P/U D/C on 19.12.2021 This includes the deduction of my basic excess of R9500 from the total claim value of R37342.29. I called in couldn't get ahold of her. So I mailed her and informed I won't sign for that according to me they should just paid the amount on the pychical quotation less my access of R 9500 =R40121.93.

I'm really not impressed nor am I happy with this matter. I am now worried about the 3th party whose vehicle I damage that will also be ********** by them with this digital assessment the so called it an making me going to end up paying towards the 3th party vehicle also as well.