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MM
Mpho M

1 reviews | Active since Mar 2017

26 Sept 2019, 16:35

Ridiculous service ever

I took a vehicle insurance about 4 months or 3 months ago with this company moving away from Momentum which I was with for the past 5+ years due to not reducing their rates every year.

Last week Monday a person drove into me at the back and instead of the insurance to do the run arounds I am the one who is running around, without a courtesy vehicle where the insurance advisor is the one who never insured that I agreed to or refused to the vehicle hire, till today I haven't heard anything about my vehicle or the other insurance (Discovery) that my insurance are supposed to claim from.

Very disappointed in myself for leaving Momentum and coming to the insurance that doesn't care about its customers.

0
Replies (3)
Dialdirect
Dialdirect's reply26 Sept 2019, 16:44
Official
Hello Mpho.

We will be in contact to address your concerns.

Regards,

The Dialdirect Team

Best regards,

MM
Mpho M's update27 Sept 2019, 09:53
Reviewer Update
I laid this complaint before i did with Discovery insure and they contacted me already before you guys, and they settled their customer's claim and closed it without you guys contacting them. Who is not doing their job in the office there?

You should have already contacted the other insurance so you can recover my losses but you havent?

Clearly you guys dont care about your customers. I will take this further with Onbudsman.
Dialdirect
Dialdirect's reply03 Oct 2019, 15:47
Official
Hello Mpho. Thank you for allowing us the opportunity to assist you. We can confirm that the repair process has commenced and as discussed on 1 October, we will be assisting you with a courtesy vehicle for a limited time. Please accept our apology for what has transpired. Regards,  

Best regards,