bB
bianca B
1 reviews | Active since Feb 2015
17 Jun 2015, 12:16
Ridiculous Service
I was very excited to purchase your product, but my experience has turned into a nightmare.I am very disgruntled with the service that I have received.<br> <br> I sent in my TV for an assessment a month and a half ago, later I was told my claim was rejected I'm still waiting for my TV to be delivered. This is not the type of service I expected from Dial Direct after being with them for almost seven years.<br> <br> On two occasions I have tried to get my TV returned to me but to no avail.<br> <br> I spoke to a lady this morning from Dial Direct after sending another email and was very upset when she interupted me while I was still speaking, my battery died and we couldnt conclude the conversation.
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Dialdirect's replyOfficial
17 Jun 2015, 14:16Hello yancs,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you.
We will follow up with the Supplier in question to address the turn around time in delivering the Television back to you, the overall service failure will also be addressed on an internal basis.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Dialdirect Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you.
We will follow up with the Supplier in question to address the turn around time in delivering the Television back to you, the overall service failure will also be addressed on an internal basis.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Dialdirect Team
Dialdirect's reply17 Jun 2015, 14:16
Official
Hello yancs,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you.
We will follow up with the Supplier in question to address the turn around time in delivering the Television back to you, the overall service failure will also be addressed on an internal basis.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Dialdirect Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you.
We will follow up with the Supplier in question to address the turn around time in delivering the Television back to you, the overall service failure will also be addressed on an internal basis.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Dialdirect Team