Ridiculous prem hike!!!

Item: Dialdirect
Rating: 1
Author: Mosidi S

Disappointing business practice from Dial direct!!! A shocking premium increase of 25% without communicating to clients???

I have tried calling the customer service and sending an email to raise the issue without any joy.

Helpful (0)

Replies (2)

Dialdirect's replyOfficial

04 May 2020, 08:54

We acknowledge receipt of your complaint.

We have requested that you are contact by the relevant team to discuss your concerns.
We do apologise for your frustration.
Kind Regards,
The Dialdirect Team.

Dialdirect's reply04 May 2020, 08:54

Official

Dialdirect's replyOfficial

05 May 2020, 10:39

Hello Mosidi,

We confirm that our Customer Relation Specialist contacted you and the best possible premium was discussed with you. We are truly sorry that we have lost you as a valued customer, and at the same time respect your decision herein.

Kind Regards,
The Dialdirect Team.

Dialdirect's reply05 May 2020, 10:39

Official