MV
Mr V

1 reviews | Active since Mar 2011

02 Aug 2016, 07:38

Ridiculous Increases

<p>I have now been with Dialdirect for 1 year after moving because of good references. Now I get an anual review and premium increased by 26% One vehicle increase by 53% alone. How can this be justified? After numerous call with lame excuses of repairs, and parts increasing, danger on the roads. Dialdirect wil very soon outprice themselves in the market. Off I go to phones all the competitors and move my insurance. What a waste of time from a company I had great joy in working with.</p>

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Replies (2)
Dialdirect
Dialdirect's reply02 Aug 2016, 08:22
Official

Thank you for your comments.

As per our telephonic discussion, we trust that you found the resolve that was offered to your satisfaction.

Your revised policy documents will be forwarded to you, please do not hesitate to contact us should you need further assistance.

Regards,

The Dialdirect Team

Best regards,

MV
Mr V's update02 Aug 2016, 09:03
Reviewer Update

Hi,

Yes, thank you for meeting me halfway although I still believe going forward Dialdirect needs to relook their review process and apply increases accordingly and market related.