Ridiculous additional excesses, denied car hire extension.

Despite the ridiculous additional excesses that I have to pay, with dialdirect only paying about 20% of my claim, they refused to extend my car hire saying that I will have to foot the bill if I decide to extend the car hire myself. I took my car for repairs at a panel beater they approved me for. The panel beater only started working on my car 8 days after I took it for repairs, now they tell me that the vehicle is still undergoing preparation for painting, of which the process will take 5 days to complete before the vehicle can be painted. Now I will have to do without a car probably for more than 7 business days. I am so shopping for new insurance as soon as I get my car back. Very much disappointed.