Review for Dial Direct Insurance

As a vehicle repair centre, we recently completed a repair for a client whose claim was approved by Dial Direct. The client paid her portion, and Dial Direct was responsible for settling the remaining R2000.

Despite the claim being approved, we’ve been waiting over a month for payment. We've made repeated calls, only to be met with a different excuse each time. Most recently, we were told we're "not on their database"—a baffling response considering we've been in constant communication for weeks and have sent all required documentation.

After yet another follow-up (a week and 2 days later), we were informed that our email had been received, and someone would "contact procurement and get back to us when they receive a reply." That follow-up call still hasn’t come.

This level of unprofessionalism, lack of urgency, and poor communication is incredibly disappointing. As a business, we rely on insurance companies to act promptly and honour their commitments. Unfortunately, our experience with Dial Direct has been the opposite.

We would strongly caution other service providers and clients to be aware of the delays and inefficiencies you may face when dealing with them.