Respectable, Professional service? DO NOT CHOOSE DIAL DIRECT

We are constantly bombarded with adverts on TV, social media and other platforms by insurance companies claiming they are the best in price and customer service yet when you want to take them up on their offer you are faced with rude, unprofessional and debatably qualified call centre agents. Since my online request yesterday (30/05/2019) I have been receiving missed and dropped calls from the following number ********** 502 only to find out today that the number belonged to Dial Direct insurance. I had the absolute displeasure of speaking to an agent named Antowan (or that is what it sounded like). During my call with this agent I was amazed that Dial Direct staff aren't allowed to use logic when speaking to potential clients, he queried where my vehicle was parked during the day, I informed him in the CBD (Central Business District), Antowan insisted on me confirming if CBD meant, Residential suburb/Industrial area/ small Holding, etc, bearing in mind at the onset of the call he mentioned on more than one occasion that calls are recorded and any incorrect information provided could impact my cover, yet he goes on to insist I choose the type of area my vehicle is parked at that does not match any of the options provided. Is this Dial Directs way of tricking clients so that they will decline liability in the event of a claim? As the conversation continued and I realised I was getting nowhere with this agent who could not use common sense I requested he confirm his name (which he did) when I requested he confirm his surname he dropped the call. It is shocking that this the type of training that is provided to agents at Dial Direct? When you are requested to provide your information because clearly you (as an agent) is aware the service being provided is unacceptable the call is dropped? I have dealt with and being in the insurance industry for more than 10 years and am horrified that this is the type of customer service practised at Dial Direct.