GH
Gemma H
1 reviews | Active since Oct 2015
13 Oct 2015, 18:13
Requested a quote and instead was signed up for a
I called hippo today regarding vehicle insutance and was put through to dial direct for a quote. I repeatedly said I wanted a quote and instead the agent thought he gave me \such a good deal and one I couldn't refuse"that he signed me up for accepting the quote and I received policy details. I called numerous times to cancel the policy I never asked for in The first place and I still am yet to receive confirmation of cancellation. I am going to be referring this to the ombuds man as this is not industry best practice and I will definitely not be using dial direct for any insurance needs in future!"""
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Dialdirect's replyOfficial
14 Oct 2015, 13:59Hello Ghenry,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist attempted to contact you on the number provided, without any success and a detailed message was left on your voice mail.
Please expect an email from us that will serve as confirmation of cancellation of the policy. We will also investigate the allegations pertaining to the acceptance of the policy and address any service failures on an internal basis.
We apologise for any frustration this has caused and invite you to contact our Customer Relation Specialist should you require further assistance.
Regards,
The Dial Direct Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist attempted to contact you on the number provided, without any success and a detailed message was left on your voice mail.
Please expect an email from us that will serve as confirmation of cancellation of the policy. We will also investigate the allegations pertaining to the acceptance of the policy and address any service failures on an internal basis.
We apologise for any frustration this has caused and invite you to contact our Customer Relation Specialist should you require further assistance.
Regards,
The Dial Direct Team.
Best regards,
Dialdirect's reply14 Oct 2015, 13:59
Official
Hello Ghenry,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist attempted to contact you on the number provided, without any success and a detailed message was left on your voice mail.
Please expect an email from us that will serve as confirmation of cancellation of the policy. We will also investigate the allegations pertaining to the acceptance of the policy and address any service failures on an internal basis.
We apologise for any frustration this has caused and invite you to contact our Customer Relation Specialist should you require further assistance.
Regards,
The Dial Direct Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist attempted to contact you on the number provided, without any success and a detailed message was left on your voice mail.
Please expect an email from us that will serve as confirmation of cancellation of the policy. We will also investigate the allegations pertaining to the acceptance of the policy and address any service failures on an internal basis.
We apologise for any frustration this has caused and invite you to contact our Customer Relation Specialist should you require further assistance.
Regards,
The Dial Direct Team.
Best regards,