1 reviews | Active since Jan 2015
Reposting - Dialdirect 25% Premium Increase and Non-Response
It's more than 7 days after my initial query - two emails, a HP complaint, and a follow-up, and STILL nothing from Dialdirect other than an acknowledgement from whoever manages the social media.
https://www.hellopeter.com/dialdirect/reviews/shady-company-avoid-dialdirect-and-telesure-at-all-costs-***
Let me summarise:
1) Your company is trying to impose a 25% increase on me FOR NO reason. 2) My risk profile has not changed (over 25 and under 70) 3) I hardly drive the vehicle, and it is safe both day and night. 4) CPI is at 3%, not 25%, and I will NOT be insuring another vehicle with you for a "discounted rate".
Your competition is running circles around you - the most expensive quote has more benefits and comes in at R2000 cheaper (PER MONTH).
My follow up asked:
1) Why is there still no response forthcoming from Dialdirect? 2) Is it really that difficult to copy and paste a script your "renewals" team is very obviously reading off and sending it on? 3) My 4 claim free years ended on 28 March 2026. Why is my cash-back only being paid in May? 4 years is 4 years. Not 4 years and 2 months. The latest my cashback should actually be released, is mid-April, not May.
At this point, i just want my cash back paid out and to be done with you, as I have no faith that you'll be able to fulfill a claim even if I were to be stuck in an emergency.
All responses to be recorded in writing. Do not phone me. I'm tired of your broken promises - you couldn't even get back to me when you said you would.
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
The Dial direct Team.
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
The Dial direct Team.
Being disappointed doesn't seem to prompt your teams into action.
Who is this mystery team, and what exactly are their SLAs? Note - they're already what I'd presume to be 7 days out of SLA without the decency to even acknowledge anything. Not the type of insurance carrier I'd want in a pinch.
Being disappointed doesn't seem to prompt your teams into action.
Who is this mystery team, and what exactly are their SLAs? Note - they're already what I'd presume to be 7 days out of SLA without the decency to even acknowledge anything. Not the type of insurance carrier I'd want in a pinch.
Why do you refuse to answer me in writing?
I have now in no uncertain terms said - no less than 8 times - that I want a response IN WRITING because I do not trust your sales and renewal agents at their word. Still, you cannot do me this courtesy.
To top it, you repeatedly phone when a call isn't answered the first time?
- My cashback is due. Pay it out so that we can be done with this relationship.
Why do you refuse to answer me in writing?
I have now in no uncertain terms said - no less than 8 times - that I want a response IN WRITING because I do not trust your sales and renewal agents at their word. Still, you cannot do me this courtesy.
To top it, you repeatedly phone when a call isn't answered the first time?
- My cashback is due. Pay it out so that we can be done with this relationship.