1 reviews | Active since Aug 2009
<p>I would like to know why my "new" geyser (replaced in late 2015 and still has a 7 year guarantee) is so "old technology" that it cannot handle new taps. I paid a hefty excess to get outdated technology and have had to since run out and putchase a new geyser because 100kPa is too low pressure to handle the modern appliances of today. It should be anticipated that people will renovate and upgrade as we move with the times?!</p> <p>I feel you/ your plumbers were negligent by not explaining this to me and I feel like they fobbed off obsolete stock and this has now cost me dearly as I had to purchase a NEWER geyser when mine still has a 5.5 year warranty. Surely you are supposed to replace items with the MODERN day equivalent and not hold people back to practically redundant items, especially since there was NO price difference applicable in this case.</p>
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The Dialdirect Team
Best regards,
Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
Best regards,
Thank you for your patience while we attended to this matter.
We can confirm that your concerns were addressed and trust that you will find the resolve offered to your satisfaction.
Regards,
The Dialdirect Team
Best regards,
Thank you for your patience while we attended to this matter.
We can confirm that your concerns were addressed and trust that you will find the resolve offered to your satisfaction.
Regards,
The Dialdirect Team
Best regards,
Louis Meyer from Dial Direct has once again come to my rescue and assisted. I am very happy as I feel he goes the Extra Mile!
Louis Meyer from Dial Direct has once again come to my rescue and assisted. I am very happy as I feel he goes the Extra Mile!
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