CM
Constance M
1 reviews | Active since Feb 2014
19 Feb 2015, 14:41
Repairs on a TV
I am surprise by the explanation provided by my insurance for the repairs on the TV. My TV went black and the insurance came to collect it for assessment today i get a call and i am told is a tear and wear therefore they will not cover the cost. fine i say ask the technician how much will it cost to fix the problem, i get a call later i am told no it is not economical to fix the motherboard it can not be replace. what surprises me is that in simple english anything that is a tear and wear it can be replaced with the same part but if its a mother board that the total functionality of the TV itself. so I asked insurance to get a second opinion as the report and he has stated is inconsistent to simple english and i am told to do it myself. why do we than pay insurance at any given point. poor service from dial direct. not forgetting to date i wait for my documentations on the claim on my car last which they never gave me to recover my excess money. Dial direct this is not acceptable . at the end of the day i must be satisfied as a client who pays you monthly.
Helpful (0)
Replies (1)0
Replies (1)
Dialdirect's replyOfficial
20 Feb 2015, 14:23Hello Orababy86,
We have noted that your claim was rejected after we found that the damages to your TV set was caused by wear and tear.
Cover for damages due to wear and tear is specifically excluded in your policy contract hence the rejection of your claim.
An item is deemed uneconomical to repair when the repair cost is so high that it would make more sense to replace the item and in some instances the repair cost may even exceed the replacement cost of the item.
In this instance neither repairs or replacement are options as the claim was rejected.
Regards,
The Diadirect Team
We have noted that your claim was rejected after we found that the damages to your TV set was caused by wear and tear.
Cover for damages due to wear and tear is specifically excluded in your policy contract hence the rejection of your claim.
An item is deemed uneconomical to repair when the repair cost is so high that it would make more sense to replace the item and in some instances the repair cost may even exceed the replacement cost of the item.
In this instance neither repairs or replacement are options as the claim was rejected.
Regards,
The Diadirect Team
Best regards,
Dialdirect's reply20 Feb 2015, 14:23
Official
Hello Orababy86,
We have noted that your claim was rejected after we found that the damages to your TV set was caused by wear and tear.
Cover for damages due to wear and tear is specifically excluded in your policy contract hence the rejection of your claim.
An item is deemed uneconomical to repair when the repair cost is so high that it would make more sense to replace the item and in some instances the repair cost may even exceed the replacement cost of the item.
In this instance neither repairs or replacement are options as the claim was rejected.
Regards,
The Diadirect Team
We have noted that your claim was rejected after we found that the damages to your TV set was caused by wear and tear.
Cover for damages due to wear and tear is specifically excluded in your policy contract hence the rejection of your claim.
An item is deemed uneconomical to repair when the repair cost is so high that it would make more sense to replace the item and in some instances the repair cost may even exceed the replacement cost of the item.
In this instance neither repairs or replacement are options as the claim was rejected.
Regards,
The Diadirect Team
Best regards,