Relegation of responsibility towards clients

<p>Called DialDirect on Monday, 25 July 2016 regarding the cancellation of a Mechanical Breakdown Insurance - 828 360 258 that was requested to be cancelled firstly on 29 February 2016 & repeatedly cancelled again on 31 March 2016, because no action or feeback provided to the client.</p> <p>Spoke to Thule the consultant who advised that he would confirm the date of cancellation & call me back before the end of business, together with an email, so that the refund could be paid by Friday, 29 July or Monday, 1 August. To date there has been NO response from Thule - WHAT **** SERVICE FROM THIS COMPANY & WILL ADVISE FRIENDS NOT TO CONSIDER THEM FOR FUTURE BUSINESS.</p>