SR
Saroj R
1 reviews | Active since Jan 2016
13 Jun 2024, 08:18
Rejected claims - bad service
Please people, think twice before insuring with Dialdirect, when it comes to paying out, they are the worse. my car was in an accident on the 3rd of March, it was after 12 in the night, we explained that the car lost control and was in an accident, they declined because of the speed, if the car lost control obviously the speed would go up. on the 12th of June I received a final rejection. they are determining this on 5 seconds before the accident, what happened before the 5 seconds. They do not meet their SLA's, they got back to me weeks after logging the claim and complaint. We pay insurance for an accident not happened before or after.
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Replies (5)0
Replies (5)
Dialdirect's replyOfficial
13 Jun 2024, 08:29Hi Saroj Reddy,
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
DialDirect Team
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
DialDirect Team
Dialdirect's reply13 Jun 2024, 08:29
Official
Hi Saroj Reddy,
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
DialDirect Team
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
DialDirect Team
SR
Saroj R's updateReviewer Update
13 Jun 2024, 08:41I am sure I am going to be waiting another 3 weeks for a response, I am so disappointed in Dialdirect.
I did a claim for my dad with Outsurance, what a pleasure. I definitely made a HUGE mistake with trusting DIALDIRECT with my car.
I did a claim for my dad with Outsurance, what a pleasure. I definitely made a HUGE mistake with trusting DIALDIRECT with my car.
SR
Saroj R's update13 Jun 2024, 08:41
Reviewer Update
I am sure I am going to be waiting another 3 weeks for a response, I am so disappointed in Dialdirect.
I did a claim for my dad with Outsurance, what a pleasure. I definitely made a HUGE mistake with trusting DIALDIRECT with my car.
I did a claim for my dad with Outsurance, what a pleasure. I definitely made a HUGE mistake with trusting DIALDIRECT with my car.
Dialdirect's replyOfficial
13 Jun 2024, 09:13Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards
Dial Direct Team
Kind Regards
Dial Direct Team
Dialdirect's reply13 Jun 2024, 09:13
Official
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards
Dial Direct Team
Kind Regards
Dial Direct Team
SR
Saroj R's updateReviewer Update
14 Jun 2024, 12:33What is SLA?
SR
Saroj R's update14 Jun 2024, 12:33
Reviewer Update
What is SLA?
SR
Saroj R's updateReviewer Update
18 Jun 2024, 12:42To the public: Still haven't had feedback from Dial Direct, they want to tow my car back to me, but made no contact with me, Please people think hard before insuring with this company.
SR
Saroj R's update18 Jun 2024, 12:42
Reviewer Update
To the public: Still haven't had feedback from Dial Direct, they want to tow my car back to me, but made no contact with me, Please people think hard before insuring with this company.