SS
Sifiso S
1 reviews | Active since Oct 2019
01 Oct 2019, 06:30
Refusal to finalise claim Dial Direct refuses to settle claim because of deregistration certificate
Despite being informed that the licencing department in my area is on strike and that 4 different licencing departments have been unable to assist, dial direct refused to take the registration certification for my motor bike claim and insists that I wait for the strike to end so I can obtain the deregistration certificate. Mind you, this strike has been ongoing for over a month now.
It should also be noted that Dial Direct would be able to get the deregistration certificate themselves.
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Replies (2)
Dialdirect's replyOfficial
01 Oct 2019, 08:44Hello Sifiso,
We acknowledge receipt of your complaint and wish to apologise for the frustration you've experienced.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
We acknowledge receipt of your complaint and wish to apologise for the frustration you've experienced.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team.
The Dialdirect Team.
Dialdirect's reply01 Oct 2019, 08:44
Official
Hello Sifiso,
We acknowledge receipt of your complaint and wish to apologise for the frustration you've experienced.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
We acknowledge receipt of your complaint and wish to apologise for the frustration you've experienced.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team.
The Dialdirect Team.
Dialdirect's replyOfficial
01 Oct 2019, 14:05Hello Sifiso,
We confirm that our Service Specialist contacted you. The agreement is that we will need further information from you in order to attempt to obtain the documentation on your behalf.
Correspondence to this effect has been sent to you already. We will appreciate it if you can reply to us at your earliest convenience.
Thank you for your kind understanding.
Kind Regards,
The Dialdirect Team.
We confirm that our Service Specialist contacted you. The agreement is that we will need further information from you in order to attempt to obtain the documentation on your behalf.
Correspondence to this effect has been sent to you already. We will appreciate it if you can reply to us at your earliest convenience.
Thank you for your kind understanding.
Kind Regards,
The Dialdirect Team.
Dialdirect's reply01 Oct 2019, 14:05
Official
Hello Sifiso,
We confirm that our Service Specialist contacted you. The agreement is that we will need further information from you in order to attempt to obtain the documentation on your behalf.
Correspondence to this effect has been sent to you already. We will appreciate it if you can reply to us at your earliest convenience.
Thank you for your kind understanding.
Kind Regards,
The Dialdirect Team.
We confirm that our Service Specialist contacted you. The agreement is that we will need further information from you in order to attempt to obtain the documentation on your behalf.
Correspondence to this effect has been sent to you already. We will appreciate it if you can reply to us at your earliest convenience.
Thank you for your kind understanding.
Kind Regards,
The Dialdirect Team.