Refusal to cover engine damage to ****** vehicle - Shocking 5 months back and forth

In March, my dad's car was ******. We acted swiftly, reporting the incident to both the authorities and Dial Direct Insurance. Thankfully, the car was recovered, but the damage was quite extensive.

We're appreciative that Dial Direct Insurance quickly approved the repairs for the external bodywork. However, here's where it gets concerning: they denied coverage for the internal engine damage. What baffles us is the notion that these engine repairs are considered unrelated and not eligible for coverage. What's more, the car was running perfectly fine when it was returned – we have video proof!

Considering the circumstances, we firmly believe that a thorough diagnostic assessment of the engine should have been a priority. This step is crucial for making informed decisions about the necessary repairs. It's disappointing that this crucial evaluation was overlooked, leading to the denial of coverage for the engine damages.

My dad has been a loyal customer of Dial Direct Insurance for years. He's consistently paid his premiums, showing his commitment. Sadly, this incident has shaken our confidence in the level of support and understanding we expected from Dial Direct Insurance.

We're urgently calling on the Dispute Department to give our recent claim a fresh look. The internal engine damage must be addressed, especially considering its direct link to the theft incident. We sincerely hope the Dispute Department sees the value in our long relationship and my dad's unwavering loyalty as a policyholder.

It's disheartening to see Dial Direct Insurance unwilling to cover the engine damage. It just doesn't add up given the situation. We're genuinely urging them to reconsider and find a fair and swift resolution.

This whole process has taken a shocking 5 months with minimal customer service.