******* REFUND MY MONEY

I DO NOT WANT ANYONE CALLING ME, ISSUE MY DAMN REFUND.

I cancelled and reversed 2 debit orders from your company and yall still debited my account on the 25th January. I WANT MY R1279 you *******!!! REFUND MY DAMN MONEY!

I have also noted a different reference number was used this time around following and breaching my instructions to the bank to stop all future debit orders from your company and subsequently blocking a reversal. It’s evidently this is your way of making money even when clients do want to continue business with your company. Which law in South Africa permits you to prevent clients from exercising my rights to dispute a debit order especially if no business is intended with the service you are providing. I WANT MY DAMN MONEY. Best believe if I do not receive my full refund, this matter is going straight to the ombudsman’s office.

DAY 2:

24 hours later, I still have not received any response nor any sort of communication other than the reply above at 08:36AM, Instead this morning I get a sales call acting all normal offering the cover I requested to cancel long ago but yet was still debit for in the month January. DIALDIRECT I WANT MY MONEY BACK. Tell your people to stop making sales to me unless it’s an update on my refund.